Who we are
Tulips and Tea is an online shop and our website address is: https://tulipsandtea.co.za.
We produce superior quality products for the trendy mom and baby.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Contact forms
You may provide us with information when you complete a form or sign up for a newsletter. We store a copy of all our communications and we use this data to communicate and provide a service.
Online store
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track location, IP address and browser type: we’ll use this for purposes like estimating taxes;
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number and payment details. We’ll use this information for purposes, such as, to:
– Send you information about your account and order;
– Respond to your requests, including refunds and complaints;
– Process payments and prevent fraud;
– Set up your account for our store;
– Comply with any legal obligations we have, such as calculating taxes.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
Our website administrators have access to the following information to help fulfill orders, process refunds and support you:
– Order information like what was purchased and when it was purchased, and
– Customer information like your name, email address, and billing information.
We accept payments through PayFast and Snapscan. When processing payments, some of your data will be passed to these payment gateways, including information required to process or support the payment, such as the purchase total and billing information. We do not store or have access to your credit card/banking details.
Cookies
What are cookies?
Cookies are small text files that can be used by websites to make a user’s experience more efficient. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions.
Site cookies
Site cookies are integral to the functioning of the website. They are used to allow users to log in, they are NOT used to database information on user actions. One example is if you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
A list of cookies used can be found here.
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. We use Google Analytics which tracks audience numbers and what the audience does on the website. It does not track what users do on other sites. It uses online identifiers, including cookie identifiers and device identifiers; client identifiers. Internet protocol addresses are anonymized.
Find more information on Google as a data processor by clicking here.
How we protect your data
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our website for potential vulnerabilities and attacks.
How long we retain your personal data
Tulips and Tea shall retain your personal information for as long as necessary to comply with the purposes for which the information is handled or for other valid reasons to retain your personal information, such as complying with legal obligations.
If you submit an order on our online store, the data and personal details are retained indefinitely. This is to:
– Keep order information like what was purchased and when it was purchased, and
– Customer information like your name, email address, and billing information.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
Upon your request, Tulips and Tea will remove you and your personal information from our website. Users who wish to delete their info should do so by emailing info@tulipsandtea.co.za
Contact Information
Tulips and Tea
Contact number: 021 879 2123
Email: info@tulipsandtea.co.za
Privacy Policy Changes
Although most changes are likely to be minor, Tulips and Tea may change its Privacy Policy from time to time. Tulips and Tea encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below. Your further use of the website after a change to our Privacy Policy will be subject to the updated policy.
Legal Notice
Tulips and Tea is not responsible for the misuse or loss of personal data to which it does not have access or control. We are also exempt from liability for illegal and unauthorized use of this information as a result of misuse or diversion of your access credentials, negligent or malicious conduct as a result of acts or omissions on your part or someone authorized on your behalf.